Torres Soo

Palcon (Oct 2023 - Present)

Lead a team of three sales representatives, driving 40% YTD revenue increase by optimizing the sales pipeline, nurturing accounts, and aligning leads via Microsoft Planner.
Worked closely with project lead to manage tender process, ensuring alignment of technical specifications with client's needs and coordinating team to craft and deliver customized proposals
Spearheaded digital marketing strategy, driving website development, SEO optimization, and targeted campaigns to generate sale leads, resulting in 5000% increase in organic reach and 4% customer conversion rate

Palcon (Sept 2021 - Sep 2023)

Migrated a third-party domain to Microsoft Azure DNS, configuring the DNS zone and records (A,CNAME,TXT) for seamless integration
Spearheaded the digital transformation roadmap by deploying Microsoft 365 Apps (Teams, Planner, Outlook, SharePoint) across the company to enhance collaboration and productivity
Implemented user access controls with MFA, RBAC, conditional access, and DLP to enhance security and compliance
Automated leave applications with Power Automate Approvals and streamlined interviewee applications using Microsoft Forms
Lead the deployment, upgrade, and maintenance of enterprise hardware, software, and cloud services, including Azure Active Directory and Microsoft 365

Tyco Fire, Security & Service (Jan 2020 - Aug 2021)

Secured 3 million MYR in sales by leading a fire upgrade project for architectural and mechanical systems at a leading semiconductor manufacturer
Developed technical and commercial proposals focused on Tyco products and solutions
Served as interim project manager, coordinating cross-functional teams and stakeholders, overseeing budgets, and ensuring timely project delivery

Palcon (Jan 2019 - Dec 2019)

Assisted in design and execution of fire protection systems, ensure adherence to applicable safety codes and standards, and optimized project efficiency and performance metrics
Collaborated with stakeholders to deliver effective solutions that met client needs while adhering to budget constraints

Employment History